This policy describes the general refund approach for subscriptions, implementation services, and support plans.
Monthly subscription charges are generally non-refundable after a billing period begins, except where required by law or expressly approved.
Done-for-you setup fees cover time reserved and work performed. Refund eligibility depends on the stage of the setup project and any completed work.
Monthly care and support plan charges are generally non-refundable for a period in which support access or work has been provided.
Send a written request to hello@fieldvalo.com with your account email, order details, and reason for the request.
Payments are processed through Lemon Squeezy and may also be subject to its merchant-of-record terms and refund procedures.