This policy explains how Fieldvalo CRM handles information related to website visitors, product inquiries, customers, and the licensed WordPress software.
We may collect contact details, company information, website URLs, support messages, order information, and technical information reasonably needed to provide the website, product, demo, licensing, setup, and support services.
Fieldvalo CRM is installed in the customer WordPress environment. Customer CRM records stored there are controlled by the customer, subject to their hosting, security, backup, and privacy practices.
Information may be used to respond to inquiries, provide demos, process orders, manage licenses, deliver updates, provide support, improve the product, prevent abuse, and meet legal obligations.
Payments may be processed through Lemon Squeezy as merchant of record. Hosting, email, analytics, and support providers may process limited information necessary to deliver their services.
Information is retained only as reasonably necessary for the purpose collected, contractual obligations, security, dispute resolution, and legal requirements.
You may request access, correction, or deletion of personal information where applicable by contacting Fieldvalo CRM. Certain records may be retained when required for legal or transactional purposes.
Reasonable administrative and technical measures are used, but no website, software, hosting environment, or internet transmission can be guaranteed completely secure.
Privacy questions can be sent to hello@fieldvalo.com.